We accept returns within 7 days of the delivery date. To be eligible for a return, the item must be unused, in the same condition in which it was received, and in its original packaging. Proof of purchase or the order number is required.
Non returnable items
Certain items cannot be returned. These include gift cards, digital or downloadable products, personalised items, and products marked as final sale or clearance.
How to initiate a return
To request a return, please follow the instructions provided in the order confirmation email or at checkout. Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
Restocking fee
A restocking fee of up to 15 percent may apply to returns that are not due to an error on our part.
Refunds
Once the returned item has been received and inspected, you will be notified whether the refund has been approved or rejected. If approved, the refund will be issued to the original payment method within 5 to 10 working days.
Late or missing refunds
If you have not received your refund after 10 working days, please contact your bank or card provider as processing times may vary. If you still have not received your refund after doing so, please use the contact details provided in your order confirmation email.
Damaged or defective items
If you receive an item that is damaged or defective, please notify us within 48 hours of delivery. Clear photographs of the issue may be required. Where appropriate, we will arrange a replacement or issue a full refund, including reasonable return shipping costs.
Exchanges
We only replace items if they are defective or damaged. If you require an exchange for the same item, please follow the return instructions provided in your order confirmation email.
Order cancellations
Orders may be cancelled within 6 hours of being placed. After this time, the order may already be processed and cannot be cancelled. Approved cancellations will be refunded in full within 3 to 5 working days.
Return shipping
Customers are responsible for return shipping costs for non defective items. Original shipping costs are non refundable. If a refund is issued, return shipping costs may be deducted from the total refund amount where applicable.
Final sale items
Items marked as final sale or non returnable are not eligible for return or refund.