When you visit this website, create an account, place an order, or contact us, we may collect personal information including your name, email address, telephone number, billing address, delivery address, and payment information. Payment details are processed securely by authorised payment providers and are not stored by us unless expressly stated.
We may also collect information relating to your orders, including purchased products or services, order value, payment status, delivery method, and order history.
In addition, certain technical information may be collected automatically, including your IP address, browser type, operating system, device information, referral source, browsing behaviour, and cookies or similar technologies.
how we use your information
Your personal information may be used to process and fulfil your orders, provide customer support, communicate with you regarding your purchases or enquiries, improve our website, personalise your experience, analyse website performance, detect and prevent fraud, comply with legal obligations, and maintain the security of our systems.
sharing your information
We do not sell or rent your personal information.
Your information may be shared with trusted third party service providers where necessary to operate our business, including payment processors, delivery companies, logistics providers, technology providers, marketing platforms, fraud prevention services, and professional advisers. Information may also be disclosed where required by applicable law, regulation, court order, or lawful request from a public authority.
data security
We implement appropriate technical and organisational measures designed to protect your personal information against unauthorised access, disclosure, alteration, or destruction. While reasonable security measures are maintained, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
cookies
This website uses cookies and similar technologies to improve website functionality, analyse traffic, remember your preferences, and enhance your browsing experience. You may manage or disable cookies through your browser settings, although doing so may affect the functionality of certain parts of the website.
your rights
Depending on your country or region, you may have rights regarding your personal information, including the right to access, correct, update, delete, restrict, or object to certain processing activities. You may also have the right to request a copy of the personal information we hold about you or withdraw consent where processing is based on consent. Requests may be submitted using the contact details provided on this website.
data retention
We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, enforce agreements, and maintain appropriate business records.
third party links
This website may contain links to external websites operated by third parties. We are not responsible for the privacy practices, policies, or content of those external websites and encourage you to review their respective privacy policies before providing any personal information.
children's privacy
This website is not intended for use by individuals under the age required by applicable law to provide valid consent for data processing in their jurisdiction. We do not knowingly collect personal information from children. If we become aware that such information has been collected unintentionally, reasonable steps will be taken to delete it.
international data transfers
Your personal information may be processed or transferred to countries outside your country of residence where our service providers or business partners operate. Where required by applicable law, appropriate safeguards will be implemented to protect your personal information during such transfers.
changes to this privacy policy
This Privacy Policy may be updated from time to time to reflect changes in our business practices, legal requirements, or operational needs. Any updated version will be published on this page together with the revised last updated date. Continued use of this website following any changes constitutes acceptance of the revised Privacy Policy.